Help Desk Support

Who is it for? 

Schools, Businesses, and Churches alike rely on technology on a daily basis for their systems and their users. Unforeseen technological issues are a nuisance, and cost time and money to handle. Without proper support, such problems can affect a user, or a company’s ability to get work done. SimpleFly Tech aims to take the worry out of the hands of our customers. We put our professionals to work, so that your business can run effectively!

Why SFT Help Desk?

Our Help Desk services ensure your users will always be on top of their tech. With ticket creation and monitoring, popular topics and solutions, announcements and more, we set up our clients for success. Each ticket is viewed by our entire team, and allows us to ensure the problem is dealt with efficiently and correctly. Customer service is our top priority and always will be. We are always looking to improve our services to our clients. Don’t believe us? Check out our reviews!

Support Portal

Ticket Management

  • Better ticket management for staff to get issues resolved faster.
  • Ability to view and respond to open tickets.
  • Respond to tickets via email or web.

Solutions

  • Browse solutions and documentation to easily solve reoccurring and past issues.
  • Helpful content and training to improve user proficiency.

Announcements

  • Use of the announcement board to inform about upcoming server/network work.
  • Warn users about recent email phishing attempts.

Remote Access

  • Easily give access to a SFT employee to help you via remote access.

Pin It on Pinterest

Share This