Support Agreement

Thank you for choosing SimpleFly Tech for your Ubiquiti Network Consulting needs! We very much appreciate your business. This page is to define your business contact information as well as to give terms of service for this engagement. 

Terms of Service 

  • Hourly Rate – the hourly remote rate for SimpleFly Tech’s consulting is $125.00 USD per hour billed in 15 minute increments.  This rate applies Monday through Friday 8am until 10pm Mountain time.  Any work performed hourly is billable work.  Any work performed onsite will be billed at $125.00 USD per hour in 15 minute increments. Trip fees may be applied. 
  • Invoicing – SimpleFly Tech sends out invoices after the completion of contracted services.  For new customers, if the estimated amount of work exceeds $500.00 during the first engagement, we may require an initial deposit to begin the work.  Invoices are due upon receipt, and there will be a 10% late charge for any invoices remaining unpaid after 30 days. 
  • Payment – Invoicing is done via quickbooks online, and can be paid online with a credit card/bank.  You may also send checks to SimpleFly Tech . 
  • Outstanding Balances – If there are any balances outstanding for more than 30 days, no additional work will be performed until the existing balance is made current. 
  • Warranty – due to the nature of the work that we perform, there is no warranty on hourly work.  Each hour that we work is billable regardless of the outcome of said work.  While we will make recommendations on the level of effort required to implement a solution or fix an issue, it is up to you to let us know if there is a cap on the number of hours we spend per engagement. 
  • Termination – either party may terminate services at any time by notifying the other party in writing or via email.  Any hours worked prior to termination are still considered billable hours. 

Contact Information

5 + 10 =

The information above will be used for billing purposes. By filling in your information you’re agreeing to our terms.