Types of Greetings

A greeting is a short message that plays before the caller is allowed to record a message. The greeting is intended to let the caller know that you are not able to answer their call. The greeting can also be used to convey other information like when you will be available, other methods to contact you, or other options that the caller can use to receive assistance.

The Asterisk PBX has three types of greetings:

Unavailable Greeting

The standard voice mail greeting is the ?unavailable? greeting. This is used if you don?t answer the phone and so the call is directed to your voice mailbox.

  • You can record a custom unavailable greeting (which is recommended?see below).
  • If you have not recorded your unavailable greeting but have recorded your name, the phone system will play a generic message: ?Recorded name is not available.?
  • If you have not recorded your unavailable greeting and have not recorded your name (see below), the phone system will play a generic message: ?The person at extension number is unavailable.?

Busy Greeting

If you wish, you can record a custom greeting used when someone calls you and you are currently on the phone. This is called your ?busy? greeting.

  • You can record a custom busy greeting (see below).
  • If you have not recorded your busy greeting but have recorded your name, the phone system will play a generic message: ?Recorded name is on the phone.?
  • If you have not recorded your busy greeting and have not recorded your name (see below), the phone system will play a generic message: ?The person at extension number is on the phone.?

Temporary Greeting

You can also record a temporary greeting. If it exists, a temporary greeting will always be played instead of your ?busy? or ?unavailable? greetings. This could be used, for example, if you are going on vacation or will be out of the office for a while and want to inform people not to expect a return call anytime soon. Using a temporary greeting avoids having to change your normal unavailable greeting when you leave and when you come back.

  • See below on how to record a temporary greeting.