Ubiquiti Inc. Introduces Professional Support Subscription

In a significant development for the Ubiquiti user community, Ubiquiti Inc. has just unveiled its latest offering—professional support via a paid subscription model. The new service, aptly named “Professional Support” is in its early release stage, offering telephone support to single sites with a UniFi Cloud Gateway. This marks a strategic move by Ubiquiti to enhance user experience and close a gap that has existed for quite some time.” according to Francisco Martinez, founder, and president at SimpleFly Tech, an IT services company in Denver, CO

According to the company’s official announcement, subscribers to Professional Support will gain access to a dedicated Ubiquiti support phone number and email address for their support needs. The focus on “priority phone support” indicates a commitment to swift issue resolution, acknowledging the importance of timely assistance in the rapidly evolving tech landscape.

During this initial phase, Ubiquiti is rolling out the support service with certain limitations. The current system utilizes a callback mechanism, where users log a support call and await a prompt callback. The support window operates on weekdays from 9 am to 5 pm CST, excluding holidays, limiting user assistance within certain business hours.

As of now, SimpleFly Tech has not personally tested the new Ubiquiti Professional Support offering. However, we understand the significance of such developments in the UniFi tech support arena. The callback system may raise eyebrows for those seeking immediate or emergency support assistance. 

At SimpleFly Tech, we take pride in offering our UbiquiDAD subscription service, providing fast, US-based telephone support services for Ubiquiti products. Our team comprises some of the most friendly and knowledgeable UniFi experts in the business. We understand the unique challenges users may face, and our subscription model ensures that our customers receive the assistance they need promptly.

For those considering professional support for their Ubiquiti products, it’s essential to weigh the options carefully. The introduction of Ubiquiti’s Site Support is undoubtedly a noteworthy step towards enhancing customer service.

In conclusion, the Ubiquiti Professional Support subscription is a welcome addition to the array of services available to UniFi users. As the tech community embraces these advancements, we at SimpleFly Tech remain dedicated to providing unparalleled support to Ubiquiti product users through our UbiquiDAD subscription service. Choose the solution that best aligns with your needs and experience the difference firsthand.

Here are the top unanswered questions right now 

  1. Does Ubiquiti provide SLA-based support?
  2. Is support US-based?
  3. Will Ubiquiti support non-Ubiquiti gear?

Learn more about SimpleFly Tech’s UbiquiDAD Support Contracts.